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Frequently asked questions
We take the security of your information very seriously. We have implemented robust security measures to protect your data. All information you provide is encrypted and stored securely.
If you have forgotten your login details, please click on the "Forgot password" link on the login page. You will be prompted to enter your email address, and a password reset link will be sent to you.
For any changes such as, changing your vehicle, address, or any other information on your policy, please call our customer service team on 0344 776 9391
If you need to speak to someone specifically regarding your monthly finance payments please contact Premium Credit on 03447369820
To report a motor claim or to get an update on an existing claim, you can contact our first notification of loss provider Winns, who deal with motor claims on our behalf, you can call them on 03447769487. Should you wish to report to your insurer directly, please locate their claims number via your policy wording.
For non-motor claims, please refer to your insurers policy wording for a contact number.